Verify that the Outlook Profile/Identity is stored at the default location. Within the Library folder navigate to the Group Containers folder Within the Group Containers folder look for a folder starting with 'UB' and ending with.office Open this folder and you will see the Outlook folder. Outlook for Mac 2011: Make sure that the Microsoft User Data folder is stored under the /Documents folder. Outlook 2016 for Mac: Make sure that the Outlook 15 Profiles folder is stored under the /Library/Group Containers/UBF8T346G9.Office/Outlook folder. You can first remove the accounts from Outlook 2016 for mac and then re-add them. Please check this article to see the detailed steps: Advanced IMAP account settings for Outlook 2016 for Mac. There is a workaround by using the Download headers only feature in Outlook 2016 for Mac if you are using IMAP account.
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